Monday, March 29, 2010

Four Keys To Fun

On Saturday I attended a fascinating talk by Nicole Lazarro of XEODesign about emotions and user experience. Here's the slides:
Four Keys To Fun BayCHI Slides
Some of the most standout ideas:

1. Good games create fun though the choices the user makes. Fun shouldn't be limited to gaming. Why not make boring and stressful tasks like banking, health care, and learning a technical skill more fun? Fun doesn't mean lack of seriousness. It can be surprisingly delightful and easy. One of the best examples of fun learning is the Head First books from O'Reilly. I read the HTML/CSS book and completed the crossword puzzles at the end of each chapter - and enjoyed it! The more fun a task is, the easier it is to complete, the more you learn, the more motivated you are to keep learning. Emotions improve memory recall and performance. Feeling smart is fun.

2. Some of the most popular games are not gender specific. Farmville and Rock Band tap into social emotions - chumminess, admiration, competition and bonding through reciprocity. I love the Rock Band experience because it's an exciting way to create fun memories with friends. We gather at my place to enjoy the music, work together to unlock new cities, save each other when we fail out, laugh when someone can't sing, and compliment each other on our song scores, "96 percent complete with most energy? Rock on!"

Nicole pointed out that games that are targeted at exclusively "male" emotions (schadenfreude, aggression, rewards) and "female" emotions (helping, complimenting) are leaving all the other shared emotions on the table. The most successful games tap into all the social emotions throughout game play and inspire people to come back for more.

3. Making a game (or any experience) viral means having a simple goal, ways to connect with friends, and social tokens that increase in emotional value with use. Of all 3, I believe maintaining a simple goal is the most difficult. What starts out as a singular idea often gets clouded by positioning new features as equal to the core activity. What's the one thing that people enjoy most about your game (or product)? Do that better than anyone, then propel engagement by making it easy for people to share that and reward each other.

Social tokens are virtual gifts, compliments, private jokes, or anything that makes you feel like you're making real connections with other people. From a Facebook "poke" or "like it" to the prop icons like "You rock" on Kaboodle, these one click social acknowledgements are frictionless ways to create repeat engagement. And they're fun too.

Friday, September 11, 2009

The Social Media Revolution



An attractive video brimming with facts about the future of social media, created by Eric Qualman from Socialnomics. Reminds me of the classic The Machine is Us/ing Us. A few memorable stats:
  • By 2010 Gen Y will outnumber Baby Boomers
  • 96% of them have joined a social network
  • If Facebook would be a country, it would be the world’s 4th largest
  • 80% of companies are using LinkedIn as their primary tool to find employees
  • 80% of Twitter usage is on mobile devices. People update anywhere, anytime. Imagine what that means for bad customer experiences?

Tuesday, June 09, 2009

how to be happy in business - venn diagram



In my experience, this is the divine formula to career bliss. I discovered this diagram via my friend Ken Zirkel's tweet. It was created by Bud Caddell and posted to his blog what consumes me.

Monday, June 08, 2009

Visual Acoustics: The Modernism of Julius Shulman

Visual Acoustics: The Modernism of Julius Shulman

I am a HUGE fan of Julius Shulman and this documentary is all about his ground breaking architectural photography. His images helped shape the careers of some of the greatest architects of the 20th Century: Richard Neutra, Rudolph Schindler, Pierre Koenig, John Lautner, and many others. I just got tickets to see this on Saturday, June 27th at the Los Angeles MOCA. When this is available on DVD I'll buy it too.


Friday, June 05, 2009

ThisNext's Shopping Map Experience featured on Forbes.com

Watch people shop around the world in real time with ThisNext.com's highly addictive shopping map. ThisNext has customized this feature to create unique shopping experinces for Visa Europe and Pepsi/Propel. Check out Kym McNicholas' interview with Scott Morrow, CEO of ThisNext on Forbes.com